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DepartmentsPlus   >   FAQs

FAQs

What web browsers can I use to access DepartmentsPlus?

The following web browsers are fully supported by ServicePlus:

  • Internet Explorer 7 and newer
  • Firefox 3.6 and newer
  • Safari

Recent versions of Chrome and Opera will work without major issues.

What is the Returns Policy?

The Returns Policy includes the following guidelines:

  • Returns must be shipped prepaid by traceable means and be accompanied by one packing list per carton indicating quantity and titles returned.
  • Returns must reference the original invoice numbers for titles included. If you wish to return materials but do not have a copy of the original invoice, you can print a copy from this web site.
  • Returns must be in saleable condition.
  • All software and CD-ROMs must be returned to Cengage Learning with the original envelope seal or package seal unbroken and intact.
  • Custom-published titles carry a returns limit of 20% of the quantity ordered.
  • All Bundles must be in their original unbroken shrink-wrap.
  • Returns must be packed in cartons of at least 257 lbs. test for larger boxes and 200 lbs. test for smaller (similar to Cengage Learning's shipping standards).Product must be packed with sufficient and appropriate packing material.
  • Returns of superseded titles must be received within 120 days of publication of the new edition. The Last Date to Return the superseded titles can be found on the Upcoming Editions page. This page is updated weekly.
  • Returns of Out of Print titles must be received within 120 days of notification. The Last Date to Return the Out of Print titles can be found here. This page is updated monthly.
  • The returns policy timeframe is 12 months from the invoice date.
What is Cengage's InfoTrac Card Replacement Policy?

InfoTrac cards that are stolen or missing from new Cengage textbooks can be replaced through Cengage Learning. Contact Allison Smith at allison.smith@Cengage.com or 800-866-7323 X466.

If you need to return a book from which the InfoTrac card has been removed, request the replacement card via Cengage at the toll-free number referenced above. After receiving the replacement card, please note the following before making your return:

  • Books purchased with the InfoTrac card bound in should be shrinkwrapped with the InfoTrac card placed on the page with the remaining bound in tab before returning.
  • Books purchased with the InfoTrac card loose inside the front cover should be shrinkwrapped with the InfoTrac card placed inside the front cover and stickered with the original InfoTrac package ISBN before returning.
What is Cengage Learning's Price Quote Policy?

Price Quotes: Cengage Learning products are subject to change at any time. Typically price increases occur in May and November. Any pricing quoted by a Cengage Learning employee will be honored if the quote was provided in writing and the order is placed within 30 days of the original written quote. Adjustments will not be issued outside of these parameters.

If you don't see the answer to your question here, please feel free to contact Customer Service.